Terms of service

  • All products are underONE YEAR WARRANTY.
  • All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 7 days of receiving merchandise. We' d like to offer an exchange or replace the faulty part.
  • Items damaged during shipment will be replaced. Please sign "Receive as Damagedon" consignment note so that we can file a claim with courier company.
  • Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance).
  • If you' d like to return items but not for the reason of manufacturer fault, please refer to "Change of Mind Returns" of Return Policy. Fee may apply according to different conditions.
  • If items have been shipped back to us, but it is assessed as non-manufacturer fault, we will support and discuss with you according to actual problems. In this case, if you' d like to cancel the order and claim refund, please refer to "Change of Mind Returns" of Return Policy. Fee may apply according to different conditions.
  • This warranty policy is only valid for use of the product for home. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.

In-Store Pickup

For security reasons when collecting your order in-store please make sure that you or your nominated collector bring the following:

  • 1. Order Confirmation email (Hard or soft copy)
  • 2. Photo ID NOTE: This is clearly stated in the email customers receive when the order is ready for collection.
  • 3. The card used for payment (if the credit card is used)

You will be required to sign for your order upon collection.

Warranty:

Warranties are designed to cover faulty workmanship or material, it is not intended to cover scooter equipment suffering damage as a direct result of participation in the sport. All warranties will be void if this product is modified in any way. This includes using after-market products, poor maintenance, abuse or misuse.

What is covered?

Vehicle Body – – – – – – – – – – 1 year

  • Deck
  • Front Fork and Neck Assembly
  • Rear Fork Assembly
  • Stem
  • Handlebar Folding mechanism
  • Spring Cable
  • Bottom Cover (Metal)
  • Kickstand

Battery – – – – – – – – – – – – 6 Months

Electrical Components – – – – 120 days

  • Battery Charger
  • Front Wheel and Hub Motor Assembly
  • Dashboard
  • Charge Port
  • Control Board Assembly
  • Electronic Throttle
  • Electronic Brake
  • Headlight
  • Rear lights
  • Deck lights

Tyre, brake, handlebar grips, decals and board tape/grip board are not covered under warranty as they are considered wear and tear items. Additionally, freight is not covered nor refundable under warranty.