Extended Warranty - 1 Year For CQ Pilates Table

For Pilates Table

This service is non-refundable once the product has been delivered.

Extended Warranty Service Terms and Conditions - Pilates Table

Thank you for considering our extended warranty service for your Pilates table. This policy provides additional protection and ensures your product continues to perform optimally. Please review the following terms and conditions carefully.

Coverage Details

• 1. Scope of Warranty
  • This extended warranty covers manufacturing defects and faults in materials or workmanship under normal use for home or light commercial purposes.
  • This warranty is not applicable for products used for heavy commercial purposes, rentals, or any misuse inconsistent with the product’s intended purpose.
• 2. Warranty Period
  • The extended warranty starts immediately after the expiration of the original manufacturer’s warranty.
    
• 3. Parts Replacement
  
  • Defective parts will be replaced free of charge during the warranty period.
  • Reinstallation costs for new parts will be the responsibility of the customer.
• 4. Repairs and Servicing
  • If the product develops a fault that cannot be resolved through part replacement, we may request the product be returned for inspection, repair, or replacement.
    
  • Repairs or replacements will be determined at our discretion following an assessment.

Customer Responsibilities

• 1. Proof of Purchase
  • The original purchase receipt or order confirmation must be provided to validate the warranty claim.
• 2. Product Care
  • Customers are responsible for proper care, maintenance, and use of the Pilates table according to the user manual.
    
  • Products must be stored indoors in a dry, safe environment.
• 3. Packaging for Transport
  
  • Retain the original packaging for ease of transport if the product needs to be returned.
    
  • If the original packaging is not available, ensure the product is safely packaged.

Exclusions

The extended warranty does not cover the following:

• Normal wear and tear, including upholstery, surface finishes, and cosmetic imperfections.
• Damage caused by improper use, negligence, or failure to follow the user manual.
• Commercial use, rentals, or other heavy-duty purposes.
  
• Defects resulting from accidents, misuse, alterations, or unauthorised repairs.
  
• Environmental damage such as water, moisture, pests, or corrosion.
  
• Damage caused during transportation due to improper packaging.

Postage and Transportation

• 1. Postage Costs
  • If the fault is determined to be a manufacturing defect, we will cover all shipping costs.
    
  • For faults caused by misuse or reasons outside the scope of the warranty, the customer will be responsible for shipping costs.
• 2. Return Process
  
  • Contact our Customer Service team to initiate a warranty claim. Provide details of the issue along with photos or videos for assessment.

How to Claim

1. Email us with your order details, a description of the issue, and supporting photos or videos.
2. We will review the claim and provide instructions for repair, replacement, or return.

Important Notes

• This extended warranty is only valid if purchased within the product's original warranty period.
  
• The extended warranty is non-transferable and applies only to the original purchaser.
  
• For further assistance, please contact our Customer Service team at [insert contact details].

We are committed to ensuring your Pilates table remains a valuable part of your fitness journey. Thank you for choosing our products and services!