QUESLA YJ05 8FT Slate Billiard Table w/ Free Accessories Pool Table - Grey&Blue

Specifications:

• Main materials: solid wood
• Slate: 25mm, 3 pieces
• Felt: Blue
• Table dimensions: 259cm x 142.6cm x 80cm
• Cue Room Size:
  48-inch cue: 356cm x 467cm
  52-inch cue: 376cm x 488cm
  58-inch cue: 406cm x 518cm
• Package dimensions 1: 180cm x 90cm x 83cm
• Package dimensions 2: 260cm x 49cm x 24cm
• N.W.: 350kg
• G.W.: 360kg
• The construction is durable enough for playing but not climbing or heavy load.
• All dimensions are measured manually with a deviation of 2 to 4cm. Thank you for your understanding.
• Comes with an accessory package, please consult customer service for specific items.

Assembly is required but simple. 

Please note that due to lighting and screen differences, the product color may vary slightly from what is shown. Minor variations between the displayed and actual product may also occur.

At Leaf Living, we strive to provide convenient and cost-effective shipping options for our customers. Please review our shipping terms and conditions below.

1. Order Processing Time

• Orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• A confirmation email with tracking details will be sent once your order has been shipped.

2. Shipping Rates

• Free delivery is available to Sydney / Melbourne / Brisbane metropolitan areas.
• For other locations, we offer affordable freight options. A shipping quote will be provided at checkout.

3. Shipping Methods & Carriers

• Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days prior to confirm the delivery date and time.
• Interstate & Regional Delivery: We use trusted carriers such as Hunter Express, Allied Express, or TNT for timely delivery.

4. Estimated Delivery Time

• Free Delivery: 3-5 business days after processing.
• Interstate Delivery: 5-7 business days after processing.
• Discounted Freight Areas:
  
  • Central Coast, Newcastle, Wollongong, Sunshine Coast, Gold Coast: 7-10 business days
  • Geelong, Mornington, Byron Bay: 7-10 business days
• Peak Season Delays: During high-demand periods, such as holiday seasons and major sales events, deliveries may take longer due to increased order volumes.

5. Custom-Made & Special-Order Items

• Some items on our website are custom-made or special-order products, which require additional production time before shipping.
• The estimated arrival time (ETA) is clearly stated on the product listing page.
• In most cases, delivery within the provided ETA is guaranteed. However, unforeseen delays due to production, shipping logistics, or customs clearance may occasionally occur.
• Customers will be notified if any significant delays arise.

6. Inventory Inaccuracies & Resolutions

• Due to rapid stock movement, especially during peak seasons, occasional system discrepancies may occur, leading to inventory inaccuracies.
• If an item becomes unavailable after purchase, we will offer an alternative product or a full refund.
• We encourage customers to contact us first for a resolution, as some may request chargebacks before we have the opportunity to address the issue. Our team is committed to resolving such cases fairly and efficiently.

7. Delivery Terms

• Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
• Stairs or Indoor Delivery: Additional charges apply. Please contact us before placing your order.
• Heavy/Large Items: An able-bodied person is required to assist with unloading.
• Missed Delivery: If no one is home, you may:
  
  • Authorize us to leave the order at the front door or garage.
  • Reschedule delivery (additional fees and delays may apply).

8. Installation Services

• Most products require assembly and come with DIY instructions.
• Installation services are available upon request (fees apply).
• Customers must provide a parking space for the installation team. If parking is unavailable, additional charges will apply.

9. Add-On Services (Fees Apply)

• Moving goods indoors or upstairs
• Specific delivery time requests
• Two-person delivery service
• Installation services

For any special requests or additional services, contact us for a customized quote.

1. Faulty/Damaged Goods Returns

If your item is faulty or damaged, you are entitled to a full refund or exchange, provided the following conditions are met:

• The item has a manufacturing defect (not caused by misuse).
• The item was inaccurately described.

2. Change of Mind Returns

We aim to provide a smooth online shopping experience. Should you wish to return an item after purchase, we are happy to process a refund or exchange if the following conditions are met:

• A return request is made within 7 days of receiving the order.
• The item is returned at the buyer’s expense, in a resalable, undamaged condition.
• The item is returned in its original packaging; otherwise, a 5% repacking fee may apply.

If you have difficulty returning the item, we offer a collection service at a 10% fee. For items that are used, broken, or scratched by the customer, a depreciation fee (minimum of 5%) will apply, based on the technician's assessment. Inspection will be completed within 7 days of receiving the item.

3. Refund Process

• Refunds will be processed through the original payment method.
• The time it takes for the refund to be credited back to your account will depend on your bank's processing time.

4. Items Not Eligible for Refund or Return

• Factory seconds or on-display items (unless defective).
• Custom orders that have been specially made or tailored to your specifications.
• Gift cards, vouchers, or store credits.
• Consumable parts (such as cue tips, ping pong balls, etc.), unless they are defective.
• Items that have been used, damaged, or altered in any way after receipt.
• Items that are damaged during improper self-installation (including broken slates, worn screws, etc.).

5. Exchange Policy

• Items may be exchanged for another product of equal or lesser value within 7 days of purchase, provided they are in original, unused, and resalable condition with all original packaging and tags.
• If exchanging for a higher-priced item, the difference in price will need to be paid. If exchanging for a lower-priced item, we will refund the difference.

6. Items Not Eligible for Exchange

• On-display or factory-second items are not eligible for exchange.
• Items that have been used, damaged, or are missing parts or original packaging cannot be exchanged.

7. Exchange Process

To request an exchange, please contact our Customer Service team at customerservice@leafliving.com.au with your order details. They will guide you through the process and arrange for return shipping if applicable (fees may apply).

At Leaf Living, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we offer a 12-month limited warranty across all product categories.

This warranty covers defects in materials and workmanship under normal residential use, ensuring that our customers receive products that meet high performance and reliability standards.

1. Warranty Coverage

• Manufacturing defects in materials or workmanship.
• Structural failures, such as breakage of frames or welded joints.
• Electrical or mechanical component failures due to defects.
• Deterioration of materials not resulting from normal wear and tear.

2. Exclusions Limitations

This warranty does not cover:

• General wear and tear – including surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture.
• Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
• Environmental and weather-related damage – including exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
• Consumable parts and accessories – including but not limited to pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables, unless faulty at the time of delivery.
• Unauthorized modifications or repairs – any tampering, alterations, or use of non-original parts will void the warranty.
• Commercial or rental use – unless explicitly stated, this warranty applies solely to residential use.
• Free bonus accessories – any complimentary items provided with the main product are not covered under this warranty.

3. Extended Warranty Options

For select products, Leaf Living offers Extended Warranty Plans for purchase, providing additional coverage beyond the standard 12 months. These plans are designed to offer extended protection and peace of mind.

Extended Warranty Benefits:

• Additional Coverage Duration: Extend your warranty for an additional period (e.g., 1, 2, or 3 years) beyond the standard 12 months.
• Comprehensive Protection: Coverage may include repairs, replacements, and other services not covered under the standard warranty.
• Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:

• Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
• Pricing: The cost of the Extended Warranty Plan varies depending on the product and the duration of coverage selected.
• Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty period.
• Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.

4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan to your purchase:

• At Purchase: Select the Extended Warranty option during the checkout process on our website.
• Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.

5. Warranty Claim Process

If you encounter an issue covered under warranty, please follow these steps:

To initiate a warranty claim, contact our customer service team at customerservice@leafliving.com.au or 1300 809 911 with the following details:

• Proof of purchase (order number, receipt, or invoice).
• A detailed description of the issue, including how and when it occurred.
• Photographic or video evidence clearly showing the defect.

Step 2: Warranty Assessment

Upon receiving your claim, our team will review the submitted information and may request additional details if necessary.

Step 3: Resolution Options

If the claim is approved, Leaf Living may, at its sole discretion, provide one of the following remedies:

• Replacement of defective parts – If the defect is limited to a specific component (e.g., table leg, scooter battery), a replacement part will be provided.
• Full product replacement – If the defect is significant and cannot be repaired, a replacement unit may be issued.
• Refund (where applicable) – If a replacement is not feasible, a refund may be offered in accordance with our refund policy.

6. Additional Terms Conditions

• If the original product is discontinued, we may replace it with a comparable product of equal value.
• Customers may be responsible for return shipping costs if the claim is not due to a manufacturing defect.
• Warranty claims must be made within 12 months from the original purchase date.
• This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance

This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:

• Consumers are entitled to a replacement or refund for a product that has a major failure.
• Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.

For more information about your consumer rights, please visit the Australian Competition Consumer Commission (ACCC) website at www.accc.gov.au

8. Customer Support

If you have any questions or require assistance, please do not hesitate to contact us:

📧 Email: customerservice@leafliving.com.au

📞 Phone: 1300 809 911

We appreciate your trust in Leaf Living and are committed to ensuring your satisfaction with our products.