30-Day Risk Free Return

At Leaf Living, we want you to shop with confidence. That’s why we offer a 30-day risk-free return option for eligible products purchased directly from leafliving.com.au.

For eligible change-of-mind returns, we do not charge a restocking fee, and we do not deduct the original standard delivery cost from your product refund. We simply ask that the item is unused, in resellable condition, kept with its original packaging and accessories, and approved for safe return transport before pickup.

This policy is in addition to your rights under the Australian Consumer Law. If your product is confirmed by Leaf Living to have a quality issue, arrive incorrectly, or be affected by an error on our side, we will arrange return pickup at no cost to you.

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How It Works

• If you change your mind, you may request a return within 30 days from the date of delivery.
• To help us arrange a safe pickup, please provide clear, full-view photos of:
  • - the complete product;
    
  • - all original packaging;
    
  • - all accessories and parts;
    
  • - the packed or repacked item condition;
    
  • - any visible issue, if applicable.
• Once we receive your photos, our team will review return eligibility. If approved, we arrange pickup and inspect goods after collection.
• After inspection passes, a refund will be sent back to your original payment method.

Change-of-Mind Return Terms

• We understand that customers may sometimes change their minds.
• For eligible change-of-mind returns, the product must be:
  • - unused;
    
  • - in original and resellable condition;
    
  • - kept with all original packaging, accessories, manuals and parts;
    
  • - safely packed or repacked for transport;
    
  • - approved by Leaf Living for pickup after photo review.
• For change-of-mind returns, Leaf Living absorbs the original standard delivery cost and any normal resale handling impact. We do not charge a restocking fee.
• A return pickup fee applies:
  • - within our Free Metro Delivery areas: a flat $50 pickup fee will be deducted from the refund;
    
  • - outside our Free Metro Delivery areas: the return pickup fee will be the same as the delivery fee applicable to that location and item type.
• The pickup fee will be confirmed before collection is arranged.

Quality Issues, Incorrect Items or Our Error

• If your product is confirmed by Leaf Living to have a quality issue, be incorrect, or be affected by an error on our side, we will arrange return pickup at no cost to you.
• Please contact us with your order number and clear photos or videos showing the issue. Our team will assess the case and provide the appropriate solution, which may include parts, repair support, replacement, pickup or refund, depending on the situation.
• Nothing in this policy limits your rights under the Australian Consumer Law.

Return Condition Requirements

• To qualify for a 30-day risk-free change-of-mind return, the item must remain suitable for resale.
• Returns may be refused, or deductions may apply if the product is:
  • - used;
    
  • - damaged after delivery;
    
  • - missing parts, accessories or manuals;
    
  • - missing original packaging;
    
  • - not safely packed for return transport;
    
  • - altered, assembled in a way that affects resale, or not in original condition;
    
  • - customised, personalised, clearance-only, or otherwise excluded on the product page.
• For large or bulky items, pickup can only be arranged once the item is confirmed to be safely accessible and suitable for transport.

How to Request a Return

• Please contact our customer support team at customerservice@leafliving.com.au or call 1300 809 911 with:
  • - your order number;
    
  • - the reason for return;
    
  • - full-view product photos;
    
  • - packaging photos;
    
  • - photos of all accessories and parts;
    
  • - photos showing the item is ready or suitable for return pickup
• Our team will review the return request, confirm eligibility, advise on any applicable pickup fee, and arrange the next steps.

We appreciate your trust in Leaf Living and want every customer to feel confident when shopping with us.