At Leaf Living, we strive to provide convenient and cost-effective shipping options for our customers. Please review our shipping terms and conditions below.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- A confirmation email with tracking details will be sent once your order has been shipped.
2. Shipping Rates
- Free delivery is available to Sydney / Melbourne / Brisbane metropolitan areas.
- For other locations, we offer affordable freight options. A shipping quote will be provided at checkout.
3. Shipping Methods & Carriers
- Free Delivery: Handled by our in-house delivery team. Our drivers will contact you 1-2 days prior to confirm the delivery date and time.
- Interstate & Regional Delivery: We use trusted carriers such as Hunter Express, Allied Express, or TNT for timely delivery.
4. Estimated Delivery Time
- Free Delivery: 5-10 business days after processing.
- Interstate Delivery: 7-14 business days after processing.
- Discounted Freight Areas:
- Central Coast, Newcastle, Wollongong, Sunshine Coast, Gold Coast: 7-14 business days
- Geelong, Mornington, Byron Bay: 7-21 business days
- Peak Season Delays: During high-demand periods, such as holiday seasons and major sales events, deliveries may take longer due to increased order volumes.
5. Custom-Made & Special-Order Items
- Some items on our website are custom-made or special-order products, which require additional production time before shipping.
- The estimated arrival time (ETA) is clearly stated on the product listing page.
- In most cases, delivery within the provided ETA is guaranteed. However, unforeseen delays due to production, shipping logistics, or customs clearance may occasionally occur.
- Customers will be notified if any significant delays arise.
6. Inventory Inaccuracies & Resolutions
- Due to rapid stock movement, especially during peak seasons, occasional system discrepancies may occur, leading to inventory inaccuracies.
- If an item becomes unavailable after purchase, we will offer an alternative product or a full refund.
- We encourage customers to contact us first for a resolution, as some may request chargebacks before we have the opportunity to address the issue. Our team is committed to resolving such cases fairly and efficiently.
7. Delivery Terms
- Ground Floor Delivery Only: Orders are delivered to the front door or garage at ground level.
- Stairs or Indoor Delivery: Additional charges apply. Please contact us before placing your order.
- Heavy/Large Items: An able-bodied person is required to assist with unloading.
- Missed Delivery: If no one is home, you may:
- Authorize us to leave the order at the front door or garage.
- Reschedule delivery (additional fees and delays may apply).
8. Installation Services
- Most products require assembly and come with DIY instructions.
- Installation services are available upon request (fees apply).
- Customers must provide a parking space for the installation team. If parking is unavailable, additional charges will apply.
9. Add-On Services (Fees Apply)
- Moving goods indoors or upstairs
- Specific delivery time requests
- Two-person delivery service
- Installation services
For any special requests or additional services, contact us for a customized quote.
