Shipping & Delivery Information
At Leaf Living, we specialise in large, specialised, and made-to-order products that require careful preparation, coordination, and delivery planning.
To ensure transparency and a professional customer experience, delivery timeframes vary depending on the type of product, fulfilment process, and delivery region.
1. Order Processing & Communication
Customers will receive automated email updates at key stages of the order process, including:
- Order confirmation
- Order preparation or scheduling
- Dispatch or delivery booking (where applicable)
If you do not receive an email update, please check your spam folder or contact us at
customerservice@leafliving.com.au
(Occasionally, incorrect or missing email addresses may prevent system notifications from being delivered.)
2. Delivery Timeframes (Based on Product, Fulfilment Type & Region)
To provide clear and fair expectations, delivery timeframes are determined by the nature of the product and the fulfilment method involved.
A. In-Stock Standard Products (Available in local warehouses)
Typical dispatch: 2–5 business days
Estimated delivery timeframe after dispatch:
- Metro areas: 5-10 business days
- Regional areas: 7-14 business days
Delivery timeframes may vary depending on scheduling availability and delivery location.
B. Custom-Made & Made-to-Order Products
Some products are custom-made or produced to order to meet individual customer requirements.
These products require production and preparation prior to delivery.
Estimated delivery timeframe: 4–8 weeks
The estimated delivery timeframe (ETA) is clearly displayed on the product page prior to purchase.
Customers will be notified if any significant changes occur during the process.
C. Small & Lightweight Items (Under 5kg)
Some smaller items may be delivered separately from larger products.
Typical delivery timeframe: 5–10 business days.
Delivery method depends on item availability and destination.
D. Vehicles, Machinery & Equipment Products
Some products sold by Leaf Living are classified as vehicles, machinery, or specialised equipment, including but not limited to mobility products and motorised or remote-controlled machinery (such as lawn and maintenance equipment).
These products require additional preparation, configuration, and delivery planning to ensure they meet individual customer needs.
Prior to delivery, our team may contact customers to confirm specifications, usage conditions, and delivery readiness.
The estimated delivery timeframe is typically 2–4 weeks after all product requirements and specifications have been confirmed in writing (email confirmation).
This timeframe reflects the coordination, preparation, and scheduling required for safe and correct delivery.
Delivery arrangements will proceed only once all key details are confirmed.
E. Interstate Warehouse Transfers
To ensure fair pricing and consistent service across all regions, Leaf Living operates five self-owned warehouses (Sydney, Melbourne, Brisbane, Adelaide, Perth). Stock availability varies by SKU and location. If local stock is unavailable, an order may be fulfilled from another warehouse, an order may be fulfilled via an interstate warehouse transfer.
Interstate transfers may add approximately 1–2 weeks to the overall delivery timeframe.
Customers will be notified once the transfer and delivery scheduling are confirmed.
This approach allows us to offer broader product availability nationwide while maintaining equitable delivery conditions.
F. Orders Including Installation Services
For orders that include professional installation services:
- Delivery and installation are coordinated and completed together by our installation team.
- This ensures products are delivered, positioned, and installed correctly in a single visit.
- As a result, delivery may take approximately 1 additional week longer than standard delivery services.
Customers will be contacted in advance to confirm site readiness and scheduling.
3. Western Australia (Perth) Delivery Information (Specific Regional Fulfilment Model)
Leaf Living operates a dedicated Perth warehouse and local delivery network to service customers across Western Australia.
A. Perth Metro Area Delivery
Selected products are eligible for free metro delivery, subject to:
- Stock availability at the Perth warehouse
- Delivery scheduling capacity
Delivery timeframes may vary depending on order volume, product type, and scheduling requirements.
Our local delivery team will contact customers in advance to arrange a suitable delivery time.
B. Regional Western Australia
Orders delivered to regional WA areas may require additional transit and scheduling time.
Delivery timeframes will be confirmed after order review and scheduling coordination.
C. Local Pickup (Perth Warehouse)
Free local pickup is available from our Perth warehouse.
Pickup is by booking only and subject to stock availability.
Customers will be notified once the order is ready for collection.
D. Priority & Special Delivery Requests
Priority delivery options may be available at an additional cost.
If required, please contact us at customerservice@leafliving.com.au to request a delivery quote and availability confirmation.
Specific delivery time requests are subject to scheduling availability and confirmation.
4. Delivery Scheduling & Requirements
Delivery is typically to the ground floor / front door / garage access.
For heavy or large items, an able-bodied person may be required to assist with unloading.
Missed deliveries may result in:
- Re-delivery fees, and/or
- Delays due to re-scheduling
5. Peak Periods & Exceptional Circumstances
During peak periods (such as public holidays or major sales events), delivery timeframes may be extended.
Delays may occasionally occur due to carrier capacity, scheduling constraints, or other unforeseen logistics factors.
Customers will be notified if significant delays arise.
6. Our Commitment to Transparency & Fair Resolution
We aim to deliver all orders within the estimated delivery timeframes stated on our website.
If an order is delayed beyond a customer’s expectations, customers are welcome to contact us at customerservice@leafliving.com.au to discuss available options, including:
- Alternative product solutions, or
- A full refund, should the customer prefer not to proceed.
Leaf Living is committed to clear communication, professional fulfilment, and fair resolution at all times.
