At Leaf Living, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we offer a 12-month limited warranty across all product categories.
This warranty covers defects in materials and workmanship under normal residential use, ensuring that our customers receive products that meet high performance and reliability standards.
1. Warranty Coverage
- Manufacturing defects in materials or workmanship.
- Structural failures, such as breakage of frames or welded joints.
- Electrical or mechanical component failures due to defects.
- Deterioration of materials not resulting from normal wear and tear.
2. Exclusions Limitations
This warranty does not cover:
- General wear and tear – including surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture.
- Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
- Environmental and weather-related damage – including exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
- Consumable parts and accessories – including but not limited to pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables, unless faulty at the time of delivery.
- Unauthorized modifications or repairs – any tampering, alterations, or use of non-original parts will void the warranty.
- Commercial or rental use – unless explicitly stated, this warranty applies solely to residential use.
- Free bonus accessories – any complimentary items provided with the main product are not covered under this warranty.
3. Extended Warranty Options
For select products, Leaf Living offers Extended Warranty Plans for purchase, providing additional coverage beyond the standard 12 months. These plans are designed to offer extended protection and peace of mind.
Extended Warranty Benefits:
- Additional Coverage Duration: Extend your warranty for an additional period (e.g., 1, 2, or 3 years) beyond the standard 12 months.
- Comprehensive Protection: Coverage may include repairs, replacements, and other services not covered under the standard warranty.
- Convenience: Simplified claims process with direct access to our customer support team.
Terms and Conditions:
- Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
- Pricing: The cost of the Extended Warranty Plan varies depending on the product and the duration of coverage selected.
- Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty period.
- Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.
4. How to Purchase an Extended Warranty
To add an Extended Warranty Plan to your purchase:
- At Purchase: Select the Extended Warranty option during the checkout process on our website.
- Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.
5. Warranty Claim Process
If you encounter an issue covered under warranty, please follow these steps:
To initiate a warranty claim, contact our customer service team at customerservice@leafliving.com.au or 1300 809 911 with the following details:
- Proof of purchase (order number, receipt, or invoice).
- A detailed description of the issue, including how and when it occurred.
- Photographic or video evidence clearly showing the defect.
Step 2: Warranty Assessment
Upon receiving your claim, our team will review the submitted information and may request additional details if necessary.
Step 3: Resolution Options
If the claim is approved, Leaf Living may, at its sole discretion, provide one of the following remedies:
- Replacement of defective parts – If the defect is limited to a specific component (e.g., table leg, scooter battery), a replacement part will be provided.
- Full product replacement – If the defect is significant and cannot be repaired, a replacement unit may be issued.
- Refund (where applicable) – If a replacement is not feasible, a refund may be offered in accordance with our refund policy.
6. Additional Terms Conditions
- If the original product is discontinued, we may replace it with a comparable product of equal value.
- Customers may be responsible for return shipping costs if the claim is not due to a manufacturing defect.
- Warranty claims must be made within 12 months from the original purchase date.
- This warranty is non-transferable and applies only to the original purchaser.
7. Australian Consumer Law Compliance
This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:
- Consumers are entitled to a replacement or refund for a product that has a major failure.
- Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.
For more information about your consumer rights, please visit the Australian Competition Consumer Commission (ACCC) website at www.accc.gov.au
8. Customer Support
If you have any questions or require assistance, please do not hesitate to contact us:
📧 Email: customerservice@leafliving.com.au
📞 Phone: 1300 809 911
We appreciate your trust in Leaf Living and are committed to ensuring your satisfaction with our products.
