Extended Warranty - 3 Year For Table Tennis Table

For Table Tennis Table

This service is non-refundable once the product has been delivered.

Extended Warranty Service Terms and Conditions – Table Tennis Table

Thank you for purchasing our Table Tennis Table and considering the extended warranty service. Please carefully review the terms and conditions below:

Non-Refundable Service

• Please note that the extended warranty service is non-refundable once the product has been delivered.

Warranty Coverage
1. Home and Light Commercial Use Only

• This warranty is valid exclusively for products used at home or for light commercial purposes.
• For commercial purposes, this warranty does not apply. Please contact us for commercial model options and applicable warranty terms.

2. Reporting Faulty or Damaged Products

• If you receive a faulty or damaged product, please email us your order details, a brief description of the issue, and supporting photos to help us assess the situation.
• Replacement parts will be provided within the warranty period.

Original Purchaser Requirement

• The extended warranty is applicable only to the original purchaser from our online store and is strictly non-transferable.
• The warranty period begins on the date of purchase.

Parts Replacement and Repairs

• Most issues can be resolved by replacing parts. Replacement parts will be provided for fitting at no additional cost.
• In the unlikely event of a major fault, we may request the product back for repair or replacement at our discretion.

Product Return and Packaging

• Retain the original packaging whenever possible.
• If the original packaging is unavailable, you are responsible for safely packaging the product for transport in case of warranty repairs.

Proof of Purchase and Assessment

• Proof of purchase (e.g., invoice or paid order confirmation) is required for all warranty claims.
• Photographic evidence of the issue must be submitted to our Customer Service team for review before the product can be repaired or replaced.

Reinstallation Fee

• You are responsible for the cost of reinstallation of new parts, if applicable.

Postage Costs

• If the product is determined to have a quality-related issue, we will cover all postage costs.

• However, you will be responsible for shipping costs in the following scenarios:

  • Damage caused by incorrect adjustments.
  • Usage for commercial or rental purposes.
  • Products shipped outside of Australia.
    
  • Indoor products are stored or used outdoors.
    
  • Damage caused by natural disasters, accidents, theft, or abuse.
    
  • Ordinary wear and tear.
    
  • Improper installation or failure to follow the user manual.
    
  • Changes, modifications, or unauthorised repairs.
    
  • Damage caused by pests, power faults, or environmental factors (e.g., salt build-up, rust corrosion).

Additional Terms

• Extended warranty services must be purchased within the product's original warranty period. For any further questions or concerns, please don’t hesitate to contact our Customer Service team.