Regional Flat Rate Delivery – Terms & Conditions

Leaf Living Australia

1. Our Regional Delivery Service

Leaf Living operates a warehouse and delivery network across five major Australian cities: Sydney, Melbourne, Brisbane, Adelaide and Perth.

To make large and bulky products more affordable and accessible, we offer special flat-rate delivery services to selected regional towns and delivery routes surrounding these cities.

Our regional delivery network may extend approximately 300 kilometres from participating warehouse locations, depending on the destination and available transport routes.

2. Eligible Delivery Areas

Our regional flat-rate delivery service is available only to designated suburbs, towns, postcodes and delivery routes supported by our scheduled or contracted delivery network.

Being located within 300 kilometres of a major city does not automatically guarantee eligibility for a flat delivery rate.

Some regional locations may require a separate delivery quotation, even if they are within this approximate distance.

Customers are encouraged to confirm delivery eligibility and applicable charges before placing an order.

3. Flat Rate Pricing

For eligible destinations, delivery charges are generally offered at the following promotional rates:

• $0 – Eligible metropolitan free-delivery areas
• $60 – Selected regional delivery areas
• $90 – Selected regional delivery areas
• $120 – Selected regional delivery areas

All prices are in Australian dollars and include GST.

The applicable delivery rate depends on the destination, delivery service availability and any product-specific requirements.

The applicable charge will be confirmed before the customer completes their purchase.

4. Areas Outside the Flat Rate Network

For destinations outside our designated delivery areas, Leaf Living may arrange delivery using an independent freight provider.

Delivery charges for these locations are calculated separately, based on the destination, product dimensions, weight, handling requirements and available freight services.

Where a standard online shipping estimate is unavailable or requires verification, our team can provide a personalised quotation before an order is placed.

5. Large and Heavy Products

Our delivery network is designed to accommodate a wide range of large, bulky and heavy products.

However, certain items may require specialised equipment, additional handling, professional installation or other delivery arrangements.

Where additional charges apply, we will explain these charges and obtain the customer's agreement before proceeding.

6. Delivery Access and Service Conditions

Flat-rate delivery generally covers standard delivery to an accessible ground-level address, subject to the service conditions confirmed for the order.

Additional services, including indoor placement, stair carrying, specialised unloading, assembly and installation, are not automatically included unless expressly stated.

Customers should advise us of restricted access, difficult terrain or other special delivery requirements before completing their order.

7. Delivery Estimates

Delivery timeframes depend on product availability, warehouse location, scheduled routes and freight-provider capacity.

Estimated delivery dates are not guaranteed unless expressly confirmed as guaranteed in writing.

If an unexpected delay occurs, Leaf Living will communicate with the customer and provide an appropriate update or resolution in accordance with applicable consumer law.

8. Quotation and Confirmation

For customers requiring clarification of regional delivery charges, our team can review the delivery address and product details before purchase.

Any special delivery quotation will be provided in writing for customer consideration.

Customers will have the opportunity to review the applicable delivery charges before committing to the purchase.

9. Consumer Rights

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies available under the Australian Consumer Law.

Where a delivery service or charge has already been agreed upon, any subsequent changes will be addressed in accordance with the customer's contractual and statutory rights.

For delivery enquiries, please contact Leaf Living Customer Service through our website.