Designed with care and crafted from premium materials, our products combine durability, comfort, and timeless style. Each piece is thoughtfully made to enhance your living space, offering a perfect balance of functionality and elegance that complements any home and suits your unique lifestyle.

Want to see how your order will be packaged and delivered? Click here to preview our delivery & packaging process.

At Leaf Living, we specialise in large, specialised, and made-to-order home leisure products. Due to the size, complexity, and fulfilment requirements of many of our items, delivery timeframes and processes may vary by product type.

1. Order Processing & Communication

• Order processing timeframe
  • Orders are reviewed and processed within 1–3 business days after payment confirmation, unless otherwise stated on the product page.
  • Orders placed on weekends or public holidays are processed on the next business day.
• Order updates & notifications
  Customers receive automated email updates at key stages, including:
  • Order confirmation
  • Order preparation or scheduling
  • Dispatch or delivery booking (where applicable)
• Customer responsibility
  
  • Customers must ensure all contact details (email address and phone number) are accurate at the time of purchase.
  • Failure to provide correct details may result in missed updates or delivery delays.
• Missing notifications
  
  • Please check your spam or junk folder.
  • If still not received, contact customerservice@leafliving.com.au.

2. Shipping Rates & Coverage

• Free delivery is available for Sydney, Melbourne, Brisbane, Adelaide and Perth metropolitan areas, subject to delivery accessibility and standard ground-level access.
• Discounted freight rates apply to selected nearby regions.
• For all other locations, shipping costs are calculated and displayed at checkout prior to payment.

3. Delivery Timeframes (Indicative Only)

• General delivery guidance
  All delivery timeframes are estimates only and are not guaranteed delivery dates.
  Timeframes may vary due to factors beyond our control, including:
  • Carrier capacity
  • Weather conditions
  • Peak periods and sales events
  • Logistical or scheduling constraints
• Delivery timeframes are determined by
  • Product type
  • Fulfilment method
  • Delivery location

A. In-Stock Standard Products (Local Warehouses)

• Dispatch timeframe:
  • Typically 2–5 business days
• Estimated delivery after dispatch:
  • Metro areas: 5–10 business days
  • Regional areas: 7–14 business days

B. Custom-Made & Made-to-Order Products

• Production requirements:
  • These products require manufacturing or preparation prior to dispatch.
  • Orders cannot be expedited once production has commenced.
    
• Estimated delivery timeframe:
  • Typically 4–8 weeks, unless otherwise stated on the product page.
• Potential influencing factors:
  • Production schedules
  • Supplier or manufacturer delays
  • Shipping congestion or customs clearance

C. Small & Lightweight Items (Under 3kg)

• May be delivered separately from larger items within the same order.
• Estimated delivery timeframe: 5–12 business days.

D. Vehicles, Machinery & Specialised Equipment

(Including mobility products and motorised or remote-controlled equipment)

• Additional requirements:
  • Product configuration and compliance checks
  • Delivery planning and scheduling
• Estimated delivery timeframe:
  
  • Typically 2-4 weeks after all specifications are confirmed in writing.
• Delivery condition:
  • Delivery will proceed only

4. Shipping Methods & Carriers

• Metro free deliveries are handled by our in-house delivery team or approved delivery partners.
• Interstate and regional deliveries are completed via third-party carriers such as Hunter Express, Allied Express, or TNT.
• Once an order is handed to a third-party carrier, delivery performance is subject to the carrier’s terms and conditions.

5. Delivery Terms & Site Requirements

• Standard delivery is to ground floor / front door / garage access only.
• Customers must ensure clear, safe, and unobstructed access at the delivery location.
• Additional fees apply where delivery involves:
  • Indoor placement
  • Stair access or upper-level delivery
  • Restricted, difficult, or unsafe access conditions
• For heavy or bulky items, an able-bodied person must be present to assist with unloading where required.
• Missed, refused, or failed deliveries may result in:
  • Re-delivery fees
  • Storage or holding fees
  • Delivery delays due to re-scheduling

6. Installation Services

• Most products are supplied with DIY assembly instructions.
• Professional installation services are optional and subject to availability.
• Customers must provide suitable parking access for installation teams.
• Additional charges may apply where parking is unavailable, restricted, or incurs costs.

7. Add-On Services (Fees Apply)

Optional services may include:

• Indoor or upstairs placement
• Specific delivery time requests
• Two-person delivery
• Professional installation

All add-on services must be arranged in advance and are non-refundable once completed.

8. Inventory Availability & Order Issues

• Stock availability is subject to change, particularly during peak periods and promotional events.
• In rare cases where an item becomes unavailable after purchase, Leaf Living may, at its discretion:
  • Offer a suitable alternative product, or
  • Provide a full refund for the unavailable item.
• Customers agree to contact Leaf Living directly and allow a reasonable opportunity to resolve any delivery or availability issue before initiating a chargeback or payment dispute.

9. Peak Periods & Exceptional Circumstances

• Delivery timeframes may be extended during public holidays, major sales events, or periods of high demand.
• Delays may also occur due to circumstances beyond our control, including weather events, industrial action, or carrier network disruptions.

10. Consumer Rights & Our Commitment

Nothing in this policy limits or excludes any rights or remedies available under the Australian Consumer Law.

If an order is significantly delayed or cannot be fulfilled within a reasonable timeframe, customers may contact customerservice@leafliving.com.au to discuss appropriate remedies, which may include a replacement, alternative solution, or refund in accordance with ACL requirements.

Leaf Living is committed to transparent communication, professional fulfilment, and fair resolution at all times.

At Leaf Living, we want you to shop with confidence. That’s why we offer a 30-day risk-free pickup & return policy, making returns simple and stress-free.

How It Works

• If you're not completely satisfied with your purchase, you can request a return within 30 days from the date of delivery.
  
• Free pickup is available for returns in our free delivery areas.
  
• For other locations, we offer a super cheap return shipping option to keep costs minimal.
  
• Once we receive and inspect the item, we will issue a full refund to your original payment method—no hidden fees, no restocking charges.

Eligibility Criteria

• The item must be in its original condition, unused, and with all original packaging and accessories.
  
• Proof of purchase (order confirmation or receipt) is required.
  
• This policy applies to purchases made directly through leafliving.com.au.
  

Exceptions

• Customized or personalized items may not be eligible for a refund.
  
• Products that have been used, damaged, or altered after delivery may not qualify.
  

How to Request a Return

• Contact Us - Reach out to our customer support team via customerservice@leafliving.com.au or call 1300 809 911.
  
• Schedule Pickup or Shipping - We will arrange a free pickup if you're in a free delivery area or provide a low-cost return shipping option.
  
• Refund Process – Once the item is received and inspected, we will process your refund within 3 business days.

We appreciate your trust in Leaf Living and look forward to serving you!

At Leaf Living, we are committed to providing high-quality products designed for durability and long-term enjoyment. To give our customers peace of mind, we now offer up to 5 years’ warranty on selected products, depending on the product category and warranty plan chosen.

Our standard warranty remains at 12 months across all product categories, with the option to purchase Extended Warranty Plans of up to 5 years for qualifying items.

1.This warranty covers:

• Manufacturing defects in materials or workmanship.
• Structural failures, such as breakage of frames or welded joints.
• Electrical or mechanical component failures due to defects.
• Deterioration of materials not resulting from normal wear and tear.

2. Exclusions & Limitations

This warranty does not cover:

• General wear and tear – including surface scratches, dents, fabric fading, or discoloration due to prolonged exposure to sunlight or moisture
• Accidental damage, misuse, or neglect – including improper assembly, overloading, impacts, or failure to follow usage guidelines.
• Environmental and weather-related damage – including exposure to extreme temperatures, excessive humidity, UV degradation, rust, mold, or mildew.
• Consumable parts and accessories – including but not limited to pool table felt/cloth, batteries, rubber grips, seat cushions, and charging cables, unless faulty at the time of delivery.
• Unauthorized modifications or repairs – any tampering, alterations, or use of non-original parts will void the warranty.
• Commercial or rental use – unless explicitly stated, this warranty applies solely to residential use.
• Free bonus accessories – any complimentary items provided with the main product are not covered under this warranty.

3. Extended Warranty Options – Now Up to 5 Years

For select products, Leaf Living offers Extended Warranty Plans for purchase, providing additional coverage up to a total of 5 years. These plans are designed to offer long-term protection and peace of mind.

Extended Warranty Benefits:

• Additional Coverage Duration: Extend your warranty for up to 4 additional years beyond the standard 12-month warranty.
• Comprehensive Protection: Coverage may include repairs, replacements, and other services not included in the standard warranty.
• Convenience: Simplified claims process with direct access to our customer support team.

Terms and Conditions:

• Availability: Extended Warranty Plans are available for purchase at the time of product purchase or within 30 days thereafter.
• Pricing: The cost of the Extended Warranty Plan varies depending on the product and the selected coverage period (1 to 4 additional years).
• Activation: Coverage under the Extended Warranty Plan begins immediately after the expiration of the standard 12-month warranty.
• Transferability: Extended Warranty Plans are typically non-transferable and apply only to the original purchaser.

4. How to Purchase an Extended Warranty

To add an Extended Warranty Plan to your purchase:

• At Purchase: Select the Extended Warranty option during checkout on our website.
• Post-Purchase: Contact our customer service team within 30 days of purchase to inquire about adding an Extended Warranty Plan.

5. Warranty Claim Process

If you encounter an issue covered under warranty, please follow these steps:

Step 1: Submit a Warranty Claim
Contact our customer service team at customerservice@leafliving.com.au or 1300 809 911 with:

• Proof of purchase (order number, receipt, or invoice).
• A detailed description of the issue, including how and when it occurred.
• Photographic or video evidence clearly showing the defect.

Step 2: Warranty Assessment
Our team will review your claim and may request additional details if needed.

Step 3: Resolution Options
If the claim is approved, Leaf Living may, at its sole discretion, offer:

• Replacement of defective parts.
• Full product replacement.
• Refund (where applicable), in line with our refund policy.

6. Additional Terms & Conditions

• If the original product is discontinued, we may replace it with a comparable product of equal value.
• Customers may be responsible for return shipping costs if the issue is not due to a manufacturing defect.
• Warranty claims must be made within the active warranty period (up to 5 years, depending on the product and plan purchased).
• This warranty is non-transferable and applies only to the original purchaser.

7. Australian Consumer Law Compliance

This warranty operates in addition to your rights under Australian Consumer Law (ACL). Under the ACL:

• Consumers are entitled to a replacement or refund for a product that has a major failure.
• Consumers are entitled to repair or replacement if a product fails to meet acceptable quality standards and the failure is not classified as major.

For more information, visit the Australian Competition & Consumer Commission (ACCC)website.

8. Customer Support

📧 Email: customerservice@leafliving.com.au

📞 Phone: 1300 809 911

We appreciate your trust in Leaf Living and are committed to supporting you throughout the lifespan of your product.